Pre-Order Policy
FAQ's
What is a pre-order?
A pre-order means you're purchasing an item before it is physically in stock. It allows us to order in the right quantities and reduce overproduction - supporting slower, more mindful fashion.
When will my item ship?
The timeline can shift depending on product and manufacturing time. For any pre-orders listed on our website, a transparent ETA will be established on the product page to ensure clarity.
We will keep you updated via email if there are any changes or shipping updates.
Can I cancel or change my pre-order?
Because your order is being made especially for you, we're unable to cancel or change pre-orders once placed. Please double-check your sizing and shipping details before confirming your purchase.
Can I order in-stock items with my pre-order?
If you order an in-stock item with your pre-order, they will ship together once your pre-order item is ready. For faster delivery, we recommend placing seperate orders.
Will I get tracking once it's shipped?
Yes - once your pre-order is packed and sent, you'll receive a confirmation email with tracking details.
Need help?
If you have any questions, feel free to reach out to our customer service team at hello@archerjayne.com.au - we're here to help!